Privacy Policy

1. Introduction

At PT DIGITALK CREATIVE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our Meta Ads and digital marketing services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact forms or inquiry requests
• Subscribe to our newsletters or updates
• Request our services or consultations
• Communicate with us via email, phone, or other channels
• Create an account on our platform

2.2 Types of Personal Information

The personal information we may collect includes:

• Name and Contact Information: Full name, email address, phone number, and mailing address
• Business Information: Company name, industry, job title, and business details
• Account Information: Username, password, and related account credentials
• Communication Preferences: Your preferences for receiving marketing communications
• Payment Information: Billing and payment details (processed securely through third-party payment processors)

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Operating system and device information
• Referring website and pages visited
• Time and date of visits
• Cookies and similar tracking technologies

3. How We Use Your Information

PT DIGITALK CREATIVE uses the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our Meta Ads and digital marketing services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Account Management: To create and manage your account, verify your identity, and ensure security
• Marketing: To send you promotional materials, newsletters, and updates about our services (with your consent)
• Analytics: To analyze usage patterns, improve our website, and enhance user experience
• Compliance: To comply with legal obligations and enforce our terms and conditions
• Research: To conduct research and development to improve our services

4. Sharing Your Information

We may share your information with third parties under the following circumstances:

4.1 Service Providers

We may engage third-party service providers to perform services on our behalf, such as:

• Payment processing services
• Email and communication platforms
• Analytics and data analysis tools
• Cloud hosting and infrastructure providers
• Marketing automation platforms

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such changes and provide you with choices regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others. This includes situations where:

• Responding to legal processes, court orders, or government requests
• Protecting against fraud or illegal activities
• Enforcing our terms and conditions
• Protecting the rights, property, or safety of PT DIGITALK CREATIVE, our users, or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Compliance with industry security standards

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Provide personalized content and advertisements
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing of your personal information
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless required by law to retain it for a longer period. Retention periods vary based on the type of information and the purpose of processing.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: